FAQ

Where is the store based?

Hong Kong, Hong Kong

What is this store’s return and exchange policy?

▲ For damaged, defective, or wrong item(s), you can contact us via instagram (@ulzzangstudio), we’ll try to answer you in less than 1×24 hours. We can offer refund or exchange item if it’s needed.
▲Please make sure to check the measurements carefully and inquire if more measurements or detailed information is needed. We will have no responsibility for any problems with size or color, RETURN for refund or replacement is not accepted.
▲If you are not happy with our products for some reasons, please message us and we would try to fix it.

Do you accept orders placed outside of the US?

Sure we do! Psst~ we even offer FREE SHIPPING WORLDWIDE 🙂

How long will it take to receive my order?

International shipping delivery times may vary between 7~30 days.

What kinds of payment method do you accept?

At the moment, ulzzangstudio accept only payment made via PayPal. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

Is my privacy and personal information secure on your site?

Yes. Kindly read our privacy policy.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact us.